We are seeking a dedicated Customer Support Representative to join our dynamic team. This role, offering remote working and flexible hours, serves as the first point of contact for customer inquiries and is crucial in ensuring our clients receive exceptional service and support. Responsibilities include providing timely assistance, resolving customer issues, and ensuring customer satisfaction.
Responsibilities
Serve as the primary point of contact for customer inquiries via email, phone, and chat channels.
Provide courteous and efficient assistance to customers, addressing inquiries, troubleshooting technical issues, and resolving complaints.
Maintain a high level of product knowledge to effectively assist customers with inquiries related to our products and services.
Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
Document customer interactions and feedback to facilitate continuous improvement of our products and services.
Collaborate with cross-functional teams to ensure a seamless customer experience and drive customer success initiatives.
Contribute to the development of support resources such as FAQs, knowledge base articles, and tutorials.
If this sounds like the perfect role for you, we would love to hear from you. Please send your resumé to [email protected].
